These terms and conditions ("the Terms") apply to the web site www.cakeinn.co.uk ("cake inn " and "We" and "Us “and “our”) (the "Sites"). Please read these Terms carefully

This site (“our site”) is operated by eggfree cake inn ltd T/A cake inn (registered in England and Wales with company number 11563225 and registered address at Unit, Leicester, )
This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our site and any services provided to you or from our site (collectively known as the “services”). 
The Terms form a legally binding agreement between you and us. Please read these terms of use carefully before you start to use our site. Your legal agreement is made of these terms of site use, the privacy policy and the acceptable use policy (collectively called the "Terms").

Permission to access and use our site and its services is granted subject to your acceptance of the Terms. By using our site or any of the services, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms, please refrain from accessing and using our site and services. The Terms apply to all users of our site including users who also contribute video or photographic content, information and other materials or services to our site.
You may not use our site or the services and may not accept the Terms if (a) you are not of legal age to form a binding contract (unless otherwise clearly specified in writing), or (b) you are a person who is either barred or otherwise legally prohibited from receiving or using the services under the laws of the country in which you are resident or from which you access or use the services.
You should print off or save a local copy of the Terms for your records. 

Accessing our site                                                                                                                                       

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
When using our site, you must comply with the provisions of our acceptable use policy.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents. You must obtain specific professional or specialist advice before doing anything on the basis of the content of our site.
If you access our site from outside the UK, no representation or warranty is made as to whether the information available in this our site complies with the regulatory regimes of your country of access.
 

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material

Exclusion of Warranties

The material displayed on our site and the services are provided “as is” and without any guarantees, conditions or warranties as to its accuracy.
In particular we do not represent or warrant to you that:
• your use of our site or services will be uninterrupted, timely, secure or free from error, 
• any information obtained by you as a result of your use of our site or services will be accurate or reliable, and 
• that defects in the operation or functionality of any software provided to you as part of our site or services will be corrected. 
 

Our liability

To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
• All conditions, warranties, representations and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, reliance upon, inability to use, or results of the use of our site, any sites linked to it and any materials posted on it. 
If you are a business user, please note that in particular we will not be liable for (in each case whether direct or indirect):
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
• for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may affect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading any material or content on it, or on any website linked to it.
Nothing in the Terms shall affect any statutory rights which you are entitled to as a consumer and that you cannot contractually agree to alter or waive.
 

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. 
 

Uploading or posting material to our site

Whenever you make use of a feature that allows you to upload or post material (including any Submission (as defined below) to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such material does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. To be clear this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any material you upload or post to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose and where specifically stated assign all rights to such uploaded or posted material. We also have the right to disclose your identity to any third party who is claiming that any material uploaded or posted by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials uploaded or posted by you or any other user of our site.
We have the right to remove any material you upload or post to our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.
You retain all of your ownership rights in any videos, pictures, and text you upload or post to our site (your Submissions), but you are required to grant limited licence rights to us and other site users (see “Rights you license" below) 
You understand and agree that you are solely responsible for your own Submissions and any other material you upload or post to our site and the consequences of uploading, posting or publishing them. Unless clearly indicated otherwise we do not endorse any Submission you upload or post or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with your Submissions (or the Submissions of any other users of our site).
You represent and warrant that you have (and will continue to have during your use of the services) all necessary licences, rights, consents, and permissions which are required to enable us to use your Submissions for the purposes of the provision of the services, and otherwise to use your Submissions in the manner contemplated by our site and these Terms. 
You are solely responsible for backing up your material and Submissions.
 

Rights you license 

When you upload or post a Submission to our site, you grant: 
• us a worldwide, non-exclusive, royalty-free, transferable licence (with right to sub-license) to use, reproduce, distribute, prepare derivative works of, display, and perform that Submission in connection with the provision of the services, including without limitation for promoting and redistributing part or all of our site (and derivative works thereof) in any media formats and through any media channels; 
• to each user of our site, a worldwide, non-exclusive, royalty-free, licence to access your Submissions through our site, and to use, reproduce, distribute, prepare derivative works of, display and perform such Submissions to the extent permitted by the functionality of our site and under these Terms. 
The above licences granted by you are irrevocable unless our site provides you with functionality to remove or delete your Submissions from our site, in which case the above licences granted by you are terminated when you remove or delete such Submission.
 

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any site linked to it.
 

Linking to our site

Unless we clearly indicate on our site or you have our specific prior written permission:
1. You may only link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 
2. You must not establish a link from any site that is not owned by you. 
3. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. 
4. We reserve the right to withdraw linking permission without notice. 
5. The site from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.
If you wish to make any use of material on our site other than that set out above, please complete our contact us form.
 

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them or for the content, privacy policies or practices of any third party websites or services.
You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, products or other materials on or available from such websites or resources. 
You acknowledge and agree that we are not liable for any loss or damage which may be incurred by you as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources.
We encourage you to be aware when you leave our site and to read the terms and conditions and privacy policy of each other site that you visit.
We may at any time, terminate our legal agreement with you if:
• you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or 
• we are required to do so by law (for example, where the provision of the services to you is, or becomes, unlawful); or 
• we are transitioning to no longer providing the services to users in the country in which you are resident or from which you use the services; or 
• for any other reason at our sole discretion. 
 

Copyright, Trade Marks and Intellectual Property

Save in relation to your Submissions or other users' Submissions, we are the owner or the licensee of all intellectual property rights in our site, and in all the material published on it, including without limitation all trade marks, names and logos. These works are protected by intellectual property rights laws and treaties around the world. All such rights are reserved. Nothing on our site should be considered to be granting a licence to use any of the above mentioned rights without our express written consent.
 

Visitors to our site shall not:

• copy, reproduce, republish, download, distribute, display, sell, license, post, broadcast, transmit, distribute, store or otherwise use or exploit the material on our site or our site itself (a) for any commercial purpose; (b) for incorporation in any other work or material whether in hard copy or electronic or any other form; (c) to make them appear part of any third party's site or electronic database or retrieval system; or (d) in any other way or purpose whatsoever except for viewing, printing or saving a back-up copy to your local hard disk for your own personal, non-commercial use; 
• use our site or the material on our site in any other way without our prior written permission; or
• do anything which causes damage to our site.
 
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way. You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
 
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. 
You must not use any part of the materials on our site for commercial or political purposes without obtaining express written consent to do so from us or (if appropriate) our licensors.
 
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
 

Waiver

You agree that if we do not exercise or enforce any legal right or remedy contained in these Terms, this will not be taken to be a formal waiver of our rights and that those rights or remedies will still be available to us.
 

Assignment

You may not assign the benefit or burden of the Terms without our prior written consent. We shall be entitled to assign or sub-contract the whole or part of our obligations under these Terms on written notice to you.
 

Severability

In the event of any provision of these Terms being or becoming void in whole or in part the other provisions of these Terms shall remain fully valid and enforceable and void provisions shall, where appropriate, be replaced in accordance with the meaning and purpose of these Terms

Third party rights

You acknowledge and agree that each member of the group of companies or franchisee of which eggfree cake inn ltd is a part shall be third party beneficiaries to the Terms and that such other companies shall be entitled to directly enforce, and rely upon, any provision of the Terms which confers a benefit on (or rights in favour of) them. Other than this, no other person or company shall be a third party beneficiary of the Terms or any rights pursuant to the Contract (Rights of Third Parties) Act 1999 (the "Act. Any right or remedy of a third party which exists or is available apart from the Terms and the Act is not affected.

General

All references to any statute or statutory provision shall be deemed to include references to any statute or statutory provision which amends, extends, consolidates or replaces the same. 
 

Entire Agreement

The Terms constitute the whole legal agreement between you and us and govern your use of our site and services and completely replace any prior agreements between you and us in relation to our site and services.
 

Variations

We may revise these terms of site use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site. 
 
 You understand and agree that if you use our site or services after the date on which the Terms have changed, we will treat your use as acceptance of the updated terms.
 

Jurisdiction and applicable law

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
 
Notwithstanding this, you agree that we shall still be permitted to apply for injunctive remedies (or other equivalent types of urgent legal remedy) in any jurisdiction.

Payment**

 We take payment from your card or PayPal account at the time we receive your order, once we have checked your card or PayPal details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by Paypal can be found at www.paypal.co.uk (this link will open in a new window). (cakeinn.co.uk is not responsible for the content of external websites.) Please note, the cake inn Collection Code, cannot be used to pay for other orders.

To ensure that your credit, debit, charge card or PayPal account is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with relevant data protection laws.

Online price errors. If we discover an error in the price of goods ordered or reserved, we will inform you as soon as possible (e.g. prior to the goods being despatched or in store prior to the collection of the goods). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.

If  you reserve a product and the price changes (due to normal fluctuations e.g. goods going into or coming out of promotion, but not a pricing error) before you collect the item, you may request to pay the lowest of i) the price on reservation or ii) the prevailing price in store at the time of collection. This will also apply if your reservation is extended but not if the reservation collection window has expired.

Proof of reservation would include: -

·  Reservation Number

·  Print out from the internet

·  Text message/email showing reservation number

If, in our opinion, any person or persons, whether acting on behalf of themselves or a business, engages in practices that call into question the fair use of the check and reserve system, we reserve the right to cancel reservations and / or to restrict / block access to the check and reserve system for that person or persons. Examples of such activity may include placing significant numbers of reservations where the goods are not subsequently collected, placing significant numbers of reservations for the same product without them being subsequently collected and the selling of reservation confirmations. This list is not exhaustive.

Payment can be made by any method specified in cake in FAQ. For information about secure online ordering see Security.

All prices are shown in £s sterling and does not include VAT or any other tax

the price of products can be changed more than once. By 'original price' we mean the original price displayed online on cakeinn.co.uk or in the most recent, printed version of the full cake inn leaflets  (where the product was featured).

Returns and cancelation

In line with our returns policy, any products you return will need to be unopened, unused and in their original packaging, with proof of purchase.

When returning an item, make sure you have proof of purchase, such as your store receipt or confirmation email. The item (and any free items that came with the product) will also need to be:

• unused  in original packaging •

Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days

Please note cake all cake order are made within 24 hours of collection time it is possible if you cancelling order within 24 hours of the collection time shop may not be able to cancel your order no refund will be given

Remember cancellations within 24 hours of collection time.

Uncollected cakes for any reason.

For health and safety all uncollected cake will be disposed within 24 hours and cake inn will not take responsibility you must collect cake on agreed time 

Picture cakes and all personalized text:

Please note picture you sand us it should be large enough for us to print on your chosen cake small picture may not provide good quality picture on cake

The personalized message should be clear and not offensive to any one or any swear in any other language we will not process any order that not clear or make sense

All file sand should be in JPEG we do not accept PDF or any other format

If u want more than one picture u can do but u have to edit and put both picture together and sand us

The cake decorators  may crop away “uninteresting” areas of the picture, unless you specify otherwise.

Placement of the picture and the hand written message will be at the discretion of the cake decorator.

We do  use the latest printers in all our shop but still  we cannot guarantee print colors will match or will be high quality all depend on image You sand us .

You take complete responsibility for the use of the image(s) your provide cake inn store  and  indemnify us against any claims for infringement of copyright and for obtaining permission from persons for the use of their images cake inn will not be responsible .

Images on edible paper start to melt with. Picture cakes should be collected on agreed time and consume same day cake inn store will not accept any responsibility if you do not collect cake on agreed time .

Check and make sure 

When collecting your cake you must check your design colour, shape, size and the spelling of the message on the cake. Mistakes can’t be rectified after leaving the shop.

 Taking care of your cake

 Cake inn will not accept any responsibility once you have left the shop. Please carry your cake

Responsibly and store in the fridge between 2c to 7c. You must also consume within 24 hours.

Cancellation or Return of Made-to-order products:

In the event of a return, refund or exchange of any non cancellable order purchased by our website we ask you to contact you local store directly  using order number but keep in mind all our cakes made to order personalised or any cake must be collect on time as the appear on order receipt. Preparation of your order start as early as 24 hours before collection please if you try to cancel you order within 24 hours of collection or delivery time we might not be able to cancel your order or uncollected cakes for any reason No refund will be issue. for cake shelf life reason uncollected cake will be destroyed after 24 hours of collection time.

 COMPLAINTS:

If something that can’t be dealt within the shop please contact our

Head office by Email:

customercare@cakeinn.co.uk

 NON EDIBLE DECORATION ON CAKES:

The figures that are used on our cakes is for decoration only and not a edible toy. Please remove them carefully and keep out of reach of small children. Small parts may cause a choking hazard. Please retain all information for future reference.

 CANDLE WARNING:

To prevent fire and serious injury, burn candle within sight. Keep away from drafts and vibrations. Keep out of reach of children and pets. Never burn candle on or near anything that can catch fire. Candles do drip wax. Never leave burning candle unattended. Use under adult supervision only. Do not move burning candle when lit. Not suitable for hand-held use. Ensure candles are fully extinguished before disposal. Certain candles not for sale to persons under 16 years. 

Price Comparison**

We use a third party to compare prices of branded products against competitors on a daily basis. We track and monitor this analysis to ensure our prices remain as competitive as possible.

 cake inn Gift Card**

Gift Cards purchased in an cake inn store must be activated before use, this will be done by the colleague at the till at the point of payment.

 Gift Cards can be purchased within other retailers authorized to sell cake inn Gift Cards, these Gift Cards would adhere to the same terms and conditions as detailed below.

 Gift Cards or eGift Cards issued via any loyalty, reward or benefits programmed would also adhere to the same below details terms and conditions.

 Gift Cards purchased within cake inn stores can be loaded with any amount from £1 to £500. Other Gift Cards or eGift Cards will be issued detailing a balance. If no balance is provided or the balance is unknown, please use the online balance checker within the My Account section of the website to verify the balance.

 GBP £ Gift Cards or eGift Cards can be used in full or part payment for goods in any UK cake inn store or online at cakeinn.co.uk, including current promotional offers, at the prevailing prices listed.

 Gift Cards cannot be used for purchases made over the phone.

 To use Gift Cards or eGift Cards in-store simply present your card to the cashier at the till.

To use your Gift Card online, input the card number and PIN at the payment stage of your order. The number of Gift Cards or eGift Cards you can use in a single transaction for online purchases is limited to 3. If you have more that 3 Gift Cards or eGift Cards and would like to use them in a single transaction you may do this in-store.

When spending online the value of your purchase will be deducted from the value of the Gift Card or eGift Card. The number of Gift Cards or eGift Cards you can use in a single transaction for online purchases is limited to 3. If you have more that 3 Gift Cards or eGift Cards and would like to use them in a single transaction you may do this in-store.

 If you do not spend the entire balance of a plastic Gift Card or eGift Cards in-store, the remaining balance will be available on the same Card/eGift Card after each transaction.

If you do not spend the entire balance of a cardboard Gift Card in-store, your remaining balance will be issued to a new Gift Card, and the old card will have no further monetary value. Online the remaining balance will be available on the same card after each transaction.

 To check your balance and confirm the expiry date please sign into your account at cakeinn.co.uk and use the balance checker provided.

 Gift Cards or eGift Cards cannot be used for the purchase of other gift cards or vouchers.

GBP £ Gift Cards or eGift Cards cannot be redeemed in ROI .

 EURO € Gift Card cannot be redeemed in UK.

 Gift Cards or eGift Cards are not a credit, debit or cheque guarantee cards, cannot be redeemed for cash or returned under the cake inn 30 Day Guarantee and cannot be sold or re-tendered. This will not affect your statutory rights.

All Gift Cards or eGift Cards hold an expiry date, please refer to the back of your card or details on your eGift Card for further information. If this is not detailed, please use the online balance and expiry date checker in the My Account section of the website.

If any product purchased with a Gift Card or eGift Card is subsequently exchanged for product of a lower price or a refund, any money owing will be added to a new Gift Card or eGift Card.

eggfree cake inn  Ltd reserve the right to decline or withdraw Gift Cards or eGift Cards, and the right to amend these terms and conditions of Gift Card at any time and to take appropriate action, including the cancellation of the Gift Card, if, in its discretion, it deems such action necessary.

Gift Cards or eGift Cards must be treated like cash, eggfree cake inn Ltd cannot be held liable for lost, stolen or damaged Gift Cards and they will not be replaced.

Cake Inn product discretion:

All our cakes have a Free handwritten personalised message, up to 35 characters (that's including space and other letters).

Cake Inn eggless Victoria Style sponge cake is layered with Mixed fruit spread and fresh cream filling. Fruits that are freshly handpicked.

Cake Inn eggless chocolate Style sponge cake is layered with Milk chocolate spread and fresh cream filling.

All our cakes are hand piped with fresh cream.

An excellent choice for kids birthdays and all occasions.

Edible photo is used on our photo cakes.

Colour cream may taste bitter and stain.

Our Cake toppers are not a edible toys, they are just decoration figures. Our cake toppers are not suitable for kids under five years as this may cause a choking hazard, please remove carefully before serving the cake, then dispose of responsibly.

Victoria and chocolate sponge cake are filled with Fresh cream and sweetened cream decoration.

All cake size's, colours and designs may vary depending on your choice.

Not every cake is available for ''click and collect'' one hour; some cakes will require 1 to 2 days' notice. All wedding cakes require seven days notice, for more info ring your local branch.

All cakes are subject to availability. 

Contact your collecting branch before placing your order if you have any questions.

Serving numbers are a approximate guideline by Cake Inn; actual portion numbers will vary according to how the cake is sliced.

Packaging:

Table Presentable Packaging: No

Suitable for Freezing: No

ALL cake's, barfi, and other products should be consumed within 24 hours and stored in the fridge or a dry place.

All Cake Inn products should be transported carefully use the correct method to prevent loss and damage. Cake inn will not be held any responsibility if cake's get damaged during the transportation by customers.

About Online Cake Pictures:

All Pictures that are Shown On the Website Are For Guidance purpose Only. Cake's May Be Slightly different In Colour , Shape ,And Designs 

Also We Do Use Cream Flowers if the icing edible flowers are not available.

Your concerns

If you have any concerns about material which appears on our site, please complete our Contact Us form.
 
  Thank you for visiting https://www.cakeinn.co.uk/

DELIVERY TERMS:

Disclaimer:

The Delivery drivers will attempt to deliver your Order within the given time slot.  However, due to circumstances beyond our control, such as traffic, if we are unable to do so, we will attempt to update you by Calling you on the number you have provided us.

Arriving at your address, The Delivery driver will attempt to knock The door Or Ring the Bell. If there is No Answer he/she will then call you on the phone if there is no response. Then he/she will return your order to Our Store. It will be your responsibility to contact us to arrange redelivery or collect your Order from Our Store. The redelivery will be charged at our standard delivery rate. But Collection is Free of charge. We will not refund the cost of the delivery. 

If You miss the Order day and want a refund or new cake(s) for the next day we will have to charge you.

If you live in a building or flat we will ask your assistance to come downstairs to meet the driver at the main entrance.

 At the Arrival of your order we strongly ask you to visually check your cake More importantly the message on your cake if it is right and there is no damage to the cake. Any damage to the cake Must be reported immediately and please take photographic evidence to solve the problem quicker and report the matter to the driver and refuse the delivery. If you accept the delivery and the driver has left its hard for us to investigate any matter. Please do accept our apologies we rely on third party companies delivery drivers to deliver your cakes. Its our responsibility to fulfil your order on time but it may not be 100%  in perfect Condition and be Ready to overlook slight damages. However, if your cake is badly damaged, and you are not happy then Please take  photos evidence and return the cake with driver to the store so a refund can be Issued. Any issue with your order Missing items on delivery damaged items' or cake or changed date' time and day  contact your local store for assistance. If you can not come to any solution with your local store please contact us by emailing us at customercare@cakeinn.co.uk

Delivery is available from 2 hours of the order, please state delivery slot at checkout must leave correct contact number for our driver to contact you .

Delivery slots are: 11:00-13:00 / 13:00-15:00 / 15:00-17:00 / 17:00-19:00

Payment is always required in advance, we do not accept cash at the door.